Shipping Policy. We’ll ship within 48 hours within the receipt of the order. We’ll notify you within 48 hours if we’ve gone out of stock. You can choose to backorder to get primary shipping or cancel your order. Depending on the shipping options you choose, shipping date estimates may appear on the shipping quotes page.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Please also note that the shipping rates for many items we sell are weight based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full dollar.
Returns Policy. While we certainly hope you fall in love with each item you order, we recognize that will not always be the case. Given our mission, we’re happy to give you a full refund within 30 days of delivery. Our products are purposely imperfect, because they’re often made by hand whether completely or with the assistance of a sewing machine. Even our factory-made products are subject to flaws, because we believe in the beauty of human imperfection.
Should you request a refund, please expect it within four weeks of giving your package to the return shipper. In many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Let's Connect with your order number and details about the product you would like to return. We’ll respond swiftly with instructions for how to return items from your order.